Senior Key Account Manager

Location: Newcastle/Teeside (office-based role)
Salary: £60,000 - £65,000 base + Bonus + Car Allowance + Benefits

Are you a natural leader who thrives on building high-value client relationships, inspiring teams, and driving commercial growth? Do you enjoy shaping strategy as much as delivering results? If so, this Senior Key Account Manager role could be perfect for you!

We’re working with one of our key clients in the UK’s training and workforce development sector, supporting some of the most complex and safety-critical industries—including energy, engineering, and industrial services. We’re now looking for an experienced Senior Key Account Manager to lead a talented KAM team and take ownership of several flagship B2B accounts.

What You’ll Be Doing

In this pivotal role, you’ll lead the day-to-day performance of the Key Account Management team—coaching, motivating, and ensuring they hit (and exceed) their sales goals. Alongside this, you’ll personally manage several of our most significant accounts, becoming a trusted adviser and championing a seamless, joined-up service experience.

You’ll be responsible for:

Team Leadership & Performance

• Setting and delivering against annual budgets for the training services division.
• Providing clear coaching, mentoring, and performance management across the KAM team.
• Reviewing CRM pipelines, ensuring strong progression of opportunities and accurate forecasting.

Strategic Account Management

• Acting as the primary contact for major B2B clients, ensuring exceptional service and commercial outcomes.
• Building strong relationships with senior stakeholders, understanding their workforce challenges, and shaping tailored solutions.
• Identifying growth opportunities and leading strategic account plans in collaboration with commercial, marketing, and operational teams.

Commercial Delivery

• Meeting and surpassing sales targets while supporting the wider business strategy.
• Generating leads across multi-product service lines and working with internal specialists to convert opportunities.
• Providing timely insights, reports, forecasts, and market feedback to senior leadership.

Collaborative Excellence

• Working with finance to support billing, cash collection, and healthy cashflow.
• Partnering with marketing to drive campaigns and materials that support account growth.
• Ensuring a seamless and outstanding customer experience through cross-functional teamwork.

What You’ll Bring

We’re looking for someone who lives and breathes the company values—Innovation, Collaboration, and Excellence. You should be a confident team leader and strategic thinker with the ability to influence, inspire, and deliver results.

You’ll also have:

• A proven track record of managing account management and/or sales teams. Within the energy sector (essential).
• Experience handling large, complex B2B accounts with multiple senior stakeholders.
• A solutions-driven, customer-centred mindset with strong negotiation and commercial skills (essential).
• Excellent communication, problem-solving, and decision-making capabilities.
• The ability to identify Sales Qualified Leads and drive new growth opportunities.
• Strong organisational skills, professional presence, and the resilience to thrive in a fast-paced environment.
• Proficiency with CRM systems and Microsoft Office tools.
• Experience with LMS/training technologies (advantageous, not essential).

Location: Glasgow, Edinburgh or Dundee
Contract: Full-time, permanent

An established professional services firm is seeking a dynamic and commercially minded Business Development Manager to support the growth and visibility of its private client and “For Life” service areas across Scotland. This is a strategic, influential role where you will work closely with senior stakeholders to shape direction, strengthen client engagement, and drive forward initiatives that set the firm apart in a competitive landscape.

The Role

As Business Development Manager, you will play a key part in developing strategic plans, building brand presence and supporting teams in winning work. You’ll bring fresh ideas, commercial understanding and strong stakeholder skills to help deliver meaningful growth.

Key Responsibilities

Strategic Planning & Business Development

• Collaborate with Partners and senior leaders to design and implement strategic BD and marketing plans aligned to firmwide priorities.

• Support client relationship initiatives, cross-referrals and opportunities to enhance engagement with existing clients while attracting new business.

• Monitor market trends, competitor activity and client feedback to inform strategy and identify growth areas.

Campaigns & Brand Profile

• Work with marketing colleagues to deliver multi-channel campaigns—digital, print and events—that promote private client services.

• Enhance digital presence through SEO, PPC, website content and social media activity.

• Maintain consistent brand messaging across all communications and support the development of relevant, timely thought leadership.

Pitches, Proposals & Client Collateral

• Support Partners in preparing tailored proposals, pitches and tenders that clearly articulate the firm’s strengths and value.

• Develop and maintain high-quality collateral including credentials, case studies and presentations.

Events & Sponsorship

• Partner with Events teams to plan and deliver impactful client events, webinars and sponsorship opportunities across Scotland and the wider UK.

Legal Directories & Awards

• Lead the annual submissions process for legal directories, including evidence gathering, drafting and managing timelines.

• Coordinate referee outreach and compile examples of strong client work and team achievements.

• Review feedback and identify opportunities for awards entries and wider profile-raising activity.

What You’ll Bring

• Excellent communication and influencing skills, with the ability to collaborate confidently with senior stakeholders.

• Strong strategic and analytical capability, with the ability to translate insights into practical business development initiatives.

• Creativity and digital confidence, with an interest in innovative approaches to campaigns and profile building.

• Experience in business development within the legal sector or wider professional services environment.

• Strong understanding of CRM systems and BD tools.

• A degree in Marketing, Business or a related discipline—or equivalent professional experience.

Why Apply?

This role offers the chance to shape growth in a respected professional services environment, working closely with experienced leaders and contributing to initiatives that make a visible impact. You’ll join a supportive, forward-thinking team with the scope to take ownership and drive your ideas forward.

Location: Edinburgh, Glasgow or Dundee
Employment Type: Full-time
Hybrid working available

About the Opportunity

We are seeking an experienced Digital Marketing Manager to lead and develop digital activity across a dynamic professional services organisation, with the role able to be based in either Edinburgh, Glasgow or Dundee. This is a strategic and hands-on role where you’ll work closely with senior leadership, business development and marketing teams to enhance brand presence, deliver data-driven campaigns, and support growth objectives across multiple service lines.

You will play a key part in shaping how the firm engages with clients, improves digital performance, and drives measurable results across all online channels.

Key Responsibilities

Digital Strategy & Campaign Management

• Plan, deliver and optimise integrated digital campaigns across paid search, paid social, email and web.

• Contribute to ongoing digital roadmap development and support broader strategic marketing discussions.

• Drive innovation, ensuring digital activity is insight-driven and aligned to brand and business goals.

CRM Leadership

• Design and deliver targeted CRM and email marketing campaigns.

• Lead segmentation, automation and customer journey improvements across CRM tools.

• Support best practice adoption to strengthen client follow-up and lead generation processes.

Paid Search Management

• Lead paid search strategy, working with internal teams and external agencies.

• Manage campaign structure, optimisation and reporting across platforms such as Google Ads and LinkedIn.

• Identify new opportunities to improve ROI and reach priority audiences.

Website, SEO & Content Performance

• Support website development, ensuring SEO best practice is applied to improve visibility and UX.

• Collaborate on content planning and optimisation to enhance engagement and conversion.

• Use analytics to inform strategy and improve performance across digital touchpoints.

Social Media Management

• Oversee social media presence and coordinate content planning, scheduling and reporting.

• Deliver engaging and consistent activity that enhances brand reputation.

• Provide internal training to support confident social media use across the organisation.

Content Development & Digital Advertising

• Contribute to the creation and management of digital content including video, infographics and interactive assets.

• Ensure content is targeted, on-brand and optimised for each platform.

Data, Analytics & Reporting

• Produce regular performance reports with clear insights and recommendations.

• Use analytics tools to drive improvements in visibility, engagement and lead quality.

• Share insights with wider marketing and BD teams to support decision-making.

Collaboration & Supplier Management

• Work with internal teams (e.g., IT and operations) to support delivery of digital tools and platforms.

• Manage relationships with digital agencies and external suppliers.

• Oversee online review-site activity to support reputation management.

About You

We’re looking for someone who brings:

• Strong analytical, organisational and communication skills.

• A proactive, collaborative mindset with a passion for digital innovation.

• Proven experience in CRM strategy, segmentation and automation.

• Significant experience managing paid search campaigns across Google Ads and LinkedIn.

• Proficiency in SEO, PPC and digital analytics (e.g., Google Analytics, Tag Manager, SEM tools).

• The ability to build strong, productive relationships with stakeholders and suppliers.

• At least 5 years’ experience in a digital marketing role—ideally within professional services.