Job Description
Job Title: Experienced Credit Controller – Commercial Debt Recovery
Location: Greater Glasgow Area
Employment Type: Full-time, Permanent
Overview
A well-established and expanding commercial debt recovery company is seeking a highly experienced Credit Controller to join its team. This is a challenging, fast-paced role that demands resilience, professionalism, and exceptional negotiation skills.
You will be responsible for recovering overdue funds on behalf of multiple clients, handling a variety of cases, and working towards both individual and team-based performance targets. The role offers excellent earning potential and the opportunity to be part of a supportive, long-standing team with low staff turnover and a strong internal culture.
Key Responsibilities
- Conduct telephone-based debt recovery, negotiating payment terms and settlement options
- Advise clients on pre-litigation strategy and next steps
- Provide regular updates to clients on the status and progress of recovery efforts
- Monitor and review ongoing payment arrangements and pursue arrears where necessary
- Liaise with external parties such as solicitors, bailiffs, and sheriff officers
- Maintain detailed and accurate case records within the CRM system
- Utilise Companies House and Experian Business Express to support investigations
Skills and Experience Required
- Minimum 10 years' experience in credit control, with a proven record of cash collection
- Strong commercial debt recovery experience
- Excellent verbal and written communication skills
- Skilled negotiator able to work under pressure and resolve disputes professionally
- Proficient in Microsoft Office, particularly Excel
- Ability to prioritise workload and work independently
- Confident, professional, and adaptable team player
Benefits
- Competitive base salary with attractive commission scheme (monthly OTE up to £1,250)
- Company pension scheme
- Free on-site parking
- Health and wellbeing programme
- Company events
- Complimentary breakfast club and seasonal perks