Senior Key Account Manager

Location: Newcastle/Teeside (office-based role)
Salary: £60,000 - £65,000 base + Bonus + Car Allowance + Benefits

Are you a natural leader who thrives on building high-value client relationships, inspiring teams, and driving commercial growth? Do you enjoy shaping strategy as much as delivering results? If so, this Senior Key Account Manager role could be perfect for you!

We’re working with one of our key clients in the UK’s training and workforce development sector, supporting some of the most complex and safety-critical industries—including energy, engineering, and industrial services. We’re now looking for an experienced Senior Key Account Manager to lead a talented KAM team and take ownership of several flagship B2B accounts.

What You’ll Be Doing

In this pivotal role, you’ll lead the day-to-day performance of the Key Account Management team—coaching, motivating, and ensuring they hit (and exceed) their sales goals. Alongside this, you’ll personally manage several of our most significant accounts, becoming a trusted adviser and championing a seamless, joined-up service experience.

You’ll be responsible for:

Team Leadership & Performance

• Setting and delivering against annual budgets for the training services division.
• Providing clear coaching, mentoring, and performance management across the KAM team.
• Reviewing CRM pipelines, ensuring strong progression of opportunities and accurate forecasting.

Strategic Account Management

• Acting as the primary contact for major B2B clients, ensuring exceptional service and commercial outcomes.
• Building strong relationships with senior stakeholders, understanding their workforce challenges, and shaping tailored solutions.
• Identifying growth opportunities and leading strategic account plans in collaboration with commercial, marketing, and operational teams.

Commercial Delivery

• Meeting and surpassing sales targets while supporting the wider business strategy.
• Generating leads across multi-product service lines and working with internal specialists to convert opportunities.
• Providing timely insights, reports, forecasts, and market feedback to senior leadership.

Collaborative Excellence

• Working with finance to support billing, cash collection, and healthy cashflow.
• Partnering with marketing to drive campaigns and materials that support account growth.
• Ensuring a seamless and outstanding customer experience through cross-functional teamwork.

What You’ll Bring

We’re looking for someone who lives and breathes the company values—Innovation, Collaboration, and Excellence. You should be a confident team leader and strategic thinker with the ability to influence, inspire, and deliver results.

You’ll also have:

• A proven track record of managing account management and/or sales teams. Within the energy sector (essential).
• Experience handling large, complex B2B accounts with multiple senior stakeholders.
• A solutions-driven, customer-centred mindset with strong negotiation and commercial skills (essential).
• Excellent communication, problem-solving, and decision-making capabilities.
• The ability to identify Sales Qualified Leads and drive new growth opportunities.
• Strong organisational skills, professional presence, and the resilience to thrive in a fast-paced environment.
• Proficiency with CRM systems and Microsoft Office tools.
• Experience with LMS/training technologies (advantageous, not essential).